Terms and Conditions – loui.rocks GmbH
These General Terms and Conditions (GTC) apply to all orders placed via our online shop at www.loui.rocks.
The contracting party is loui.rocks GmbH, Im Teelbruch 122, 45219 Essen, Germany. Any differing terms and conditions of the customer will not be recognized unless we expressly agree to their validity in writing.
1. Scope and customer base
1.1 These Terms and Conditions apply in the version valid at the time of the order. Our offer is directed exclusively to consumers of legal age within the meaning of Section 13 of the German Civil Code (BGB) and – where expressly offered – to entrepreneurs within the meaning of Section 14 of the German Civil Code (BGB).
1.2 The contract language is German; communication may also take place in English. Mandatory consumer protection regulations of the country of your habitual residence remain unaffected.
2. Customer account, registration and information obligations
2.1 Orders can be placed as a guest or via a customer account. Registration requires the information marked as mandatory. You are obligated to keep your login details confidential.
2.2 You guarantee that the data provided is truthful and complete and will promptly update any changes in your customer account.
3. Ordering process, technical steps and correction options
3.1 The presentation of products in the online shop does not constitute a legally binding offer, but rather a non-binding online catalog. You can initially place items in your shopping cart and correct your entries at any time before submitting your order.
3.2 By clicking the "Buy now" button, you submit a binding offer to conclude a purchase agreement for the items contained in the shopping cart. Immediately after submission, you will receive an automated confirmation of receipt by email; this does not yet constitute acceptance.
3.3 The contract text (order details and terms and conditions) will be stored by us and sent to you by email with the order confirmation. You can also view past orders in your customer account.
4. Contract conclusion depending on payment method
The point in time at which the contract is concluded depends on the payment method you have chosen:
a) Credit card (Visa, MasterCard, American Express): The contract is concluded upon debiting the card; however, at the latest upon dispatch of the goods or separate declaration of acceptance.
b) PayPal: During the order process, you will be redirected to PayPal. The contract is concluded upon confirmation of payment or our acceptance by PayPal.
c) PayOne (with the payment methods offered there): You will be redirected to the payment service; the contract is concluded upon confirmation of the payment instruction and our acceptance.
d) SOFORT transfer (Klarna Sofort): After redirection to the provider and confirmation of the payment instruction, the contract is concluded with our acceptance.
e) Other payment methods (e.g. Apple Pay, Google Pay, Shopify Payments): The contract is concluded upon confirmation of payment or at the latest upon dispatch of the goods.
5. Prices, shipping costs and delivery areas
5.1 All prices are final prices in euros and include statutory VAT. Shipping costs will be displayed at checkout.
5.2 Information on available shipping methods, delivery times, costs, and free shipping thresholds can be found at any time on the "Shipping & Payment" page. Delivery to parcel lockers and post office boxes is currently not possible.
5.3 We are entitled to make reasonable partial deliveries; you will not incur any additional shipping costs as a result, unless the partial delivery is made at your request.
6. Payment, due date, security check
6.1 The available payment methods are displayed at checkout. We reserve the right to exclude individual payment methods if a credit check makes this necessary.
6.2 When paying by credit card, the charge is usually processed when the goods are shipped. With PayPal/Klarna/SOFORT, the charge can be processed immediately after ordering.
6.3 For fraud prevention and creditworthiness assessment, checks may be carried out by commissioned service providers. Further information on this can be found in our privacy policy.
6.4 You are only entitled to set-off and retention rights if your counterclaims have been legally established, are undisputed or are ready for a decision.
7. Retention of title
The goods remain our property until full payment is received. If you are in default of payment, we are entitled to demand the return of the goods.
8. Delivery, transfer of risk and transport damage
8.1 Deliveries will be made to the delivery address specified during the ordering process. The estimated delivery time will be displayed at checkout.
8.2 If goods are delivered with obvious transport damage, please report such defects to the delivery driver as soon as possible and contact us. Failure to report the damage does not affect your statutory rights, but it helps us to pursue our own claims against the carrier.
9. Right of withdrawal and voluntary return
9.1 Consumers have a statutory right of withdrawal. The conditions, deadlines and the model withdrawal form can be found in our separate cancellation policy.
9.2 Where indicated in the shop, we also grant a voluntary right of return. The conditions described on the "Returns & Exchanges" page apply (e.g., deadline, condition of the goods). This voluntary right of return does not affect your statutory rights.
10. Vouchers, discount codes and gift cards
10.1 Discount codes can only be redeemed once per customer and order, are non-transferable, cannot be combined with other promotions, and cannot be applied retroactively. Unless otherwise stated, reduced items (e.g., sale/last pieces) are excluded from discount promotions.
10.2 Gift cards (value vouchers) are bearer instruments, generally valid in the country of purchase, non-interest-bearing, and not redeemable for cash. No replacement will be issued in case of loss, theft, or illegibility. Remaining balances are retained until the expiry date.
10.3 Further details regarding redemption, validity and combinability can be found in the notes in the shop.
11. Product information, sizes, colors and care
11.1 Measurement and size charts are for guidance only; minor deviations may occur due to production processes.
11.2 Color variations between product representation and delivered goods may occur due to individual screen settings and do not constitute a defect.
11.3 Please observe the manufacturer's care instructions. Improper handling may void the warranty.
12. Warranty
The statutory warranty rights apply. In case of defects, you are entitled to the statutory claims (repair, replacement, cancellation, price reduction and damages).
13. Liability
13.1 We are liable without limitation for intent and gross negligence, as well as under the Product Liability Act, in cases of fraudulent misrepresentation, and for damages resulting from injury to life, body or health.
13.2 In cases of simple negligence, we are only liable for breaches of essential contractual obligations (cardinal obligations), limited to the typically foreseeable damage.
13.3 Furthermore, liability is excluded.
14. Data protection
Our privacy policy applies, which contains information on the type, scope and purpose of data processing as well as your rights.
15. Contract language, storage of the contract text, correction
15.1 The contract language is German.
15.2 The contract text will be saved and sent to you by email.
15.3 You can correct input errors using the usual functions before submitting the order.
16. Applicable Law and Jurisdiction
16.1 German law applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). Mandatory consumer protection provisions of the state of your habitual residence remain unaffected.
16.2 For merchants, legal entities under public law or special funds under public law, the exclusive place of jurisdiction is Essen.
17. Alternative Dispute Resolution
The European Commission provides a platform for online dispute resolution (ODR): https://ec.europa.eu/consumers/odr/. We are neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
18. Final Provisions
18.1 We reserve the right to amend these Terms and Conditions for objective reasons (e.g., changes in legislation, changes in product range) with effect for the future. The version valid at the time of the order shall apply.
18.2 Should individual provisions be or become invalid, the validity of the remaining provisions shall remain unaffected.