FAQ

Which brands are timeless?

Timeless brands at loui.rocks include Ami Paris, Isabel Marant, Victoria Beckham, Polo Ralph Lauren, Dorothee Schumacher, Missoni, Joseph, Iris von Arnim, Herno, and Birkenstock – ideal for investment pieces that will last for many seasons. Discover our designers from A-Z.

How do I redeem a discount code?

Simply enter the discount code in the 'Discount code or gift card' field in your cart or at checkout and click 'Apply' to confirm. Discount codes are valid for a limited time only.

Do I need to create an account?

An account is not mandatory, but recommended: Registered customers at loui.rocks benefit from a wishlist, order history, and voucher management in their personal customer account.

How does the shopping cart work?

In your shopping cart, you can see all selected items, adjust quantities and selections, and redeem a discount code. Items are not reserved there – due to high demand, an item may sell out before you complete your purchase.

What is a memo?

With the wishlist, you can save your favorites from designer fashion, shoes, and accessories using the heart icon, and create and share multiple lists. Available for registered customers only; items are not reserved there.

Why was loui.rocks founded?

loui.rocks was founded in 2020 by Kristina Jürgensen out of a love for fashion, with the aim of uniting exclusive designer fashion, luxury shoes, and international premium brands in a curated multi-brand store – true to the motto 'celebrate your personality'.

Who is behind loui.rocks?

Behind loui.rocks is founder Kristina Jürgensen and her team of fashion and lifestyle experts. Since 2020, they have been curating designer fashion, luxury shoes, and international premium brands with a focus on quality and personal consultation.

Since when has loui.rocks been around?

loui.rocks has been your flagship store since 2020 and your online shop for exclusive designer fashion, luxury shoes, and accessories from international premium brands since 2021. Since 2026, it has been complemented by LOUES by loui.rocks, the specialized store for high-quality designer shoes.

Who is loui.rocks?

loui.rocks is a German premium online shop and flagship store in Essen for exclusive designer fashion, luxury shoes, and accessories from international brands – founded in 2020 by Kristina Jürgensen, featuring personal style consulting and a curated brand selection.

Where is loui.rocks located?

The loui.rocks flagship store is located at Bredeneyer Straße 114 in Essen-Bredeney. Nearby, at Bredeneyer Straße 96, you will find LOUES by loui.rocks, our specialized store for designer shoes.

Can I shop in the store?

Yes, you can shop in person and receive personal advice at both the loui.rocks flagship store (Bredeneyer Str. 114) and LOUES by loui.rocks (Bredeneyer Str. 96) in Essen-Bredeney.

Can I order online and pick up in store?

Yes, you can order online at loui.rocks and pick up your order free of charge at our flagship store in Essen-Bredeney (Click & Collect). Usually ready within 1–3 business days.

What services does loui.rocks offer?

loui.rocks offers personal styling advice, personal shopping, Click & Collect, a flagship store in Essen-Bredeney, fast shipping, free returns, as well as customer service via phone, email, and WhatsApp.

Why should I buy from loui.rocks?

At loui.rocks, you benefit from an exclusive, curated selection of international designer brands, 100% authentic merchandise, personal styling advice, and a premium shopping experience – online and in our flagship store in Essen-Bredeney.

Which brands does loui.rocks carry?

loui.rocks carries over 60 international designer and luxury brands across women’s, men’s, and children’s fashion, footwear, and accessories – including Isabel Marant, Ami Paris, Victoria Beckham, Polo Ralph Lauren, Birkenstock, and Missoni. The complete selection of brands from A–Z is listed in the online designer directory.

Which new brands are being added?

loui.rocks is constantly expanding its range with new international designer and luxury brands – recent additions include Emmeti and Kujten. You can find the latest brands at any time in the online designer directory.

Which brands are particularly popular?

Some of the most popular brands at loui.rocks include extreme cashmere, Missoni, R13, Kujten, and friendly hunting, as well as internationally established designer labels such as Isabel Marant, Ami Paris, Victoria Beckham, Polo Ralph Lauren, and Birkenstock.

Which designers are exclusive?

loui.rocks offers a curated selection of exclusive designer and luxury brands such as Isabel Marant, Ami Paris, Victoria Beckham, Missoni, extreme cashmere and R13 – known for high quality and timeless design.

Which luxury brands are suitable for beginners?

For those starting out in luxury fashion, brands like Birkenstock, Autry, Burlington, Ganni, and friendly hunting are perfect choices at loui.rocks – versatile basics with great value for money for your first experience with designer quality. Discover our designers here.

Which brands are sustainable?

At loui.rocks, you will find selected brands that focus on high-quality materials, durable craftsmanship, and in some cases, certified responsibility (e.g., B Corp). You can find details on production and materials on the respective product pages.

Which brands manufacture in Europe?

At loui.rocks you will find numerous brands manufactured in European ateliers – including Missoni, Tagliatore, PT Torino, manzoni 24 and Roberto Collina (Italy), Iris von Arnim and Dorothee Schumacher (Germany) as well as Ami Paris (France). The respective countries of production are also indicated on the product pages of the individual brands.

Which brands are Made in Italy?

At loui.rocks, you will find a selection of traditional Italian labels with Made-in-Italy manufacturing, including Missoni, Tagliatore, PT Torino, manzoni 24 and Roberto Collina. Italian luxury fashion is synonymous worldwide with excellent craftsmanship and high-quality materials.

How do I subscribe to the newsletter?

Enter your email address in the newsletter field on the loui.rocks website and be the first to hear about new collections, promotions and exclusive events.

How do I find out if an item is available?

You can see whether an item is available directly on the product page when selecting a size and colour. Our size charts and fit information on each product page also help you choose the right size.

Where can I find information about materials and care?

You can find material and care instructions on every product page under 'Material' as well as on the item's label. For proper care, loui.rocks recommends using suitable Kaëll care products.

What types of gift cards are there?

At loui.rocks, gift cards are available as an e-card (digital, by email or in your customer account) and as a physical card (by post). Both can be redeemed online and in-store.

Information about the gift card:

loui.rocks gift cards are only valid at Kaufland, are non-transferable and are excluded from exchange. No replacement will be provided in the event of loss or theft. The balance can be viewed in the customer account under 'My vouchers'.

How long does shipping take?

Within Germany, standard shipping takes 1–3 business days, and express shipping 1–2 business days. Internationally, the delivery time varies depending on the destination country, ranging from 2 business days (EU) to 14 business days (rest of the world).

What are the shipping costs?

Standard shipping within Germany costs €5.95 (free from €300), express shipping €15.95. Shipping to the EU costs €10.95, Switzerland €10.95 plus customs, USA & rest of the world €19.95 plus customs and taxes. In-store pickup is free.

Does loui.rocks ship internationally?

Yes, loui.rocks ships worldwide via UPS – within the EU from €10.95, to Switzerland and worldwide from €19.95 plus any applicable customs duties and taxes outside the EU. Delivery to packstations or PO boxes is not possible.

Is express shipping available?

Yes, loui.rocks offers express shipping within Germany for €15.95 with a delivery time of 1–2 working days (delivery Monday–Friday).

Which shipping carrier will be used?

Within Germany, loui.rocks ships via DHL or UPS, and internationally exclusively via UPS.

Can I track my order?

Yes, as soon as your order has been shipped, you will receive a shipping confirmation via email with a tracking link, which you can use to check the current delivery status online at any time.

How does shipment tracking work?

1. Your order will be shipped.

2. You will receive a shipping confirmation via email.

3. In the email, you will find a tracking link.

4. Via this link, you can track the current shipping status of your order online at any time.

Can I change my delivery address?

As long as your order has not yet been shipped, it may be possible to change the delivery address – please contact our customer service as soon as possible to do so. Once the order has been shipped, it is generally no longer possible to change the address.

Can I have it delivered to a Packstation?

No, loui.rocks does not deliver to Packstations or P.O. boxes. Please provide a regular delivery address for your order.

Does loui.rocks ship to Switzerland?

Yes, loui.rocks delivers to Switzerland via UPS for €10.95 (plus any applicable customs and import duties) with a delivery time of 3–6 working days.

Does loui.rocks ship to Austria?

Yes, loui.rocks delivers to Austria for €10.95 (free shipping on orders over €300), delivery time 2–5 business days. As an EU country, there are no customs duties.

Does loui.rocks ship worldwide?

Yes, loui.rocks ships worldwide via UPS. Outside the EU, shipping costs of €19.95 apply, as well as any customs and import duties, which must be borne by the recipient. Delivery time is 5–14 business days, depending on the destination country.

Do I have to pay customs duties?

There are no customs duties within the EU. For deliveries to Switzerland, the USA, or the rest of the world, customs and import duties may apply, which must be borne by the recipient.

How long does international shipping take?

International shipping times vary depending on the destination country: EU 2–5 business days, Switzerland 3–6 business days, USA 5–10 business days, rest of the world 7–14 business days.

How do I make a return?

Register your return within 14 days via the returns portal, print out the return label, and send back the unworn item with all tags attached, free of charge. Once inspected, the refund will be issued within approx. 7 days to the original payment method.

How long do I have to return this?

You can return items to loui.rocks up to 14 days after the shipping date. The return must be registered and sent via the returns portal within this period.

Is the return free of charge?

Yes, returns are free of charge for orders within Germany. For orders from abroad, the buyer bears the return shipping costs.

When will I get my money back?

Once your return has been received and inspected, you will generally receive your refund within 7 days via your original payment method. You will receive an email as soon as the return has been processed.

Can I return items in-store?

Yes, online orders can also be returned directly to the loui.rocks store in Essen-Bredeney. Please bring the item and your receipt (digital or printed) with you.

Can I exchange items purchased online in the store?

Yes, items purchased online can be exchanged for a different size or color at the loui.rocks store, provided they are available. If the desired item is not in stock, you will receive a gift voucher as an alternative.

What happens to discounted merchandise?

Reduced items are excluded from exchange at loui.rocks. Returns within the 14-day return period remain possible regardless of this.

Can I return sale items?

Yes, sale items can be returned within 14 days. However, exchanges are not possible for discounted merchandise – only returns are accepted.

Can I return worn items?

No, worn, washed, or damaged items cannot be returned. Any return must be in an unworn, undamaged condition with all tags attached.

How does the exchange process work?

Items purchased online cannot be exchanged directly – please return the item and place a new order for the desired item. In-store exchanges for a different size or color are possible (subject to availability).

Which payment methods are available?

At loui.rocks, you can pay with Visa, MasterCard, American Express, PayPal, Klarna/SOFORT, Apple Pay, and Google Pay.

Can I use PayPal?

Yes, you can pay with PayPal at loui.rocks – it's secure and can be selected directly at checkout.

Can I use Klarna?

Yes, you can pay with Klarna at loui.rocks – installment payments are also possible, subject to credit approval.

Can I use Apple Pay?

Yes, at loui.rocks you can use Apple Pay as a fast and secure payment method directly at checkout.

Can I use Google Pay?

Yes, at loui.rocks you can use Google Pay as a fast and secure payment method directly at checkout.

Can I pay by credit card?

Yes, at loui.rocks you can pay with Visa, MasterCard and American Express.

Can I pay in advance?

No, prepayment is currently not offered as a payment method at loui.rocks. Instead, Visa, MasterCard, American Express, PayPal, Klarna/SOFORT, Apple Pay, and Google Pay are available.

Can I pay in installments?

Yes, you can also pay in installments at loui.rocks via Klarna, depending on the credit check and the options offered by Klarna.

Are there any gift vouchers available?

Yes, at loui.rocks there are gift vouchers available as e-vouchers (digital) and as physical gift cards – both can be redeemed online and in-store.

Can I combine multiple payment methods?

No, it is generally not possible to combine multiple payment methods – with the exception of gift cards, for which the remaining balance can be paid using another payment method.

Is there a style consultation available?

Yes, loui.rocks offers personal styling advice from experienced style experts – in-store and by appointment.

Can I receive advice by phone?

Yes, the loui.rocks team is happy to advise you by phone at +49 201 843 237 22, Monday to Friday from 09:00 to 15:00.

Can I receive consultation via WhatsApp?

Yes, loui.rocks offers consultation via WhatsApp – available Monday to Friday from 09:00 to 15:00 at +49 176 42768495.

Do you have any outfit recommendations?

Yes, loui.rocks offers personalized outfit recommendations from style experts – in-store or via personal consultation, tailored to your style and occasion.

Which sneakers go well with dresses?

White sneakers (timeless), retro sneakers (sporty-modern), minimalist leather sneakers (elegant), or chunky sneakers (fashionable contrast) go particularly well with dresses – available at loui.rocks from brands including New Balance, Autry and Isabel Marant.

Which bag goes with business outfits?

For business outfits, loui.rocks especially recommends bags from Isabel Marant (modern-elegant) and Anine Bing (clean and versatile) – ideal to combine with blazers and business looks.

How does a return process work?

Returns must be made within 14 days of the shipping date – either in-store (including by an authorized person) or by mail using the enclosed return label.

Can I exchange an item?

"Yes, in-store exchanges for a different size or color are possible (subject to availability), or alternatively, a store credit. Items purchased online are exchanged via return + new order. Exclusions include, among others, underwear, opened hygiene products, and gift cards.

 

How do I get my money back?

The refund will be issued via the payment method chosen at the time of purchase, within approximately 7 days of receipt and inspection of the goods. You will receive an email as soon as the return has been processed.

What shipping methods are available?

oui.rocks offers standard shipping (€5.95, free on orders over €300), express shipping (€15.95), and free in-store pickup in Germany, as well as EU shipping (€10.95) and international shipping via UPS.

Will I receive an invoice?

Yes, you will automatically receive an invoice by email. For an invoice addressed to a company, select the 'Company' option when ordering and enter your tax details.