• Enter your code in the "Enter voucher code" field in your shopping cart.
• Make sure you use the correct spelling – typos will invalidate the code.
• Validity: Many codes are only valid for a specific period of time.
• One-time use only: Most codes only work once per customer.
• Exceptions: Categories such as "Sale" or "Last Pieces" are usually excluded.

• You can simply register to take advantage of all the benefits.
• Required fields in the registration form are marked with *.
• As a registered customer you can:
• View your orders at any time
• Save products to your wish list
• View gift card balance and return status

• In the shopping cart you can see all items and change or delete their quantity.
• Items in the shopping cart are not reserved – due to high demand, it may happen that an item is sold out before you complete the purchase.

• Save your favorite products with one click on the heart symbol.
• You can create multiple lists, remove products, or share your list via a link.
• Wishlists are only available to registered users.
• Items on your wishlist are not reserved.

• Subscribe to our newsletter via our website and be the first to know about trends, promotions and new products.
• You can find more information in the "Information" section.

• Our size charts will help you find the right size.
• You can find information about the fit on the respective product page.
• If an item is sold out, this will be displayed directly.

• On each product page, under the heading "Material" you will find details about the composition.
• You will also find care instructions on the label.
• For proper care, we recommend our Kaëll products.

• E-card: Virtual card via email or in the customer account.
• Physical card: Will be sent via parcel service.
• Both can be redeemed in the store and online shop.

• Valid only in the country where it was purchased.
• No refunds for loss or theft.
• Gift cards are non-transferable.
• Returns are not accepted.
• Balance display: My account > My vouchers

How do I pay with a gift card?

• Log in or register.
• Enter the code in the shopping cart → the voucher will be assigned to your account.
• For in-store purchases: Show printout or smartphone.
• Remaining balances can be combined with other payment methods.

• Returns accepted within 14 days of the shipping date.
• Items must be returned unworn, undamaged and with the tag attached.
• Return options:
• Store (also by an authorized person)
• Shipping with enclosed return label (UPS)

 

• In-store: Exchange for a different size or color is possible (subject to availability).
• Alternatively: Gift voucher.
• Online: Return + new purchase.
• Exclusions: Underwear (partially), opened hygiene products, gift vouchers.

 

• Refunds will be issued via the payment method chosen at the time of purchase.
• Refund after receipt and inspection of the goods – takes approximately 7 days.
• Delays due to banks or special circumstances are possible.
• You will receive an email once the return is complete.

Germany:

• Standard shipping: €5.95 / free shipping on orders over €300
• Express shipping: €15.95
• In-store pickup (free, 1-3 working days)

Europe:

• Standard shipping: €10.95 / free shipping on orders over €300

International:

• Shipping via UPS (customs and tax costs may apply, visible at checkout)
• No deliveries to parcel lockers or post office boxes

Yes, you will automatically receive an invoice via email.

• Invoice for businesses: Please select "Business" when ordering and provide tax details.