Service & Shopping Knowledge

HERE YOU CAN FIND OUT EVERYTHING ABOUT SHOPPING, SERVICE, AND YOUR ORDER AT LOUI.ROCKS AND LOUES.

  • Sizes at loui.rocks: How do I find the right size?

    The correct size can vary depending on the designer, product, cut, and material. Therefore, when choosing a size at loui.rocks, you should always refer to the specific item rather than relying solely on the size you wear in another brand. Details on the respective product page as well as available size information will help you choose the right model.

  • Why do designer sizes vary?

    Clothing sizes are not fully standardized across different designers. A size 38, M, or jeans size 28 may therefore fit differently depending on the brand and model. In addition, the cut, desired fit, and material influence the actual fit.
    This also means: someone who wears a size M in one designer's collection does not automatically need an M in another brand. The specifications and proportions of the specific product are always the deciding factor.

  • Which sizing systems are there?

    Designer fashion can use various international sizing systems. Depending on the brand and product, sizes may appear, for example, as XS to XL, European clothing sizes, Italian or French sizes, or inch sizes for denim. Shoes are also offered according to the sizing system used by the respective manufacturer.
    A converted size is always for guidance only. Since two designers may use different cuts despite comparable size labels, the size designation should not be considered in isolation.

How do I find the right size for jeans and trousers?

For jeans and trousers, in addition to the stated size, the waistband, rise, hip, leg width, and length are particularly relevant. Denim is often offered in inch sizes, while other trousers may use European or international clothing sizes, for example.


In addition, the intended cut should be taken into account: a wide-leg, barrel, or relaxed trouser intentionally has more volume than a slim version. More width therefore does not automatically mean that a smaller size is needed.

discover jeans at loui.rocks

How do I find the right size for tops, knitwear, and jackets?

For shirts, blouses, and knitwear, the shoulder width, chest width, length, and intended silhouette are the most relevant factors. An oversized sweater is deliberately designed to be more generous and should not automatically be chosen in a smaller size just to reduce volume.


For blazers, jackets, and coats, it is also important to consider what will be worn underneath. A coat worn over knitwear or a blazer requires different freedom of movement than a light jacket worn over a shirt.

discover jackets at loui.rocks

  • How do I find the right shoe size?

    When it comes to shoes, the right size depends on more than just the length of your foot. Lasts, width, toe room, heel hold, construction, and material also influence how a model fits. Therefore, two shoes with the same stated size can fit differently across different designers.


    This is particularly relevant for designer footwear. LOUES by loui.rocks carries various shoe shapes and brands whose fit can vary depending on the model. The indicated shoe size should therefore always be considered in conjunction with the information for the specific model.

  • What should I do if I am between two sizes?

    Whether the larger or smaller size makes more sense cannot be answered with a blanket statement. The deciding factors are the specific model, material, desired fit, and the point at which the sizes differ. For a shoe, for example, width and last can be decisive; for trousers, the waistband and hips; and for a blazer, the shoulders and chest.


    If you are unsure, an assessment of the specific product is therefore more helpful than a general rule like "always order one size larger".

  • Where can I get help with choosing the right size?

    If you are unsure, loui.rocks' personal consultation service can assist you in choosing the right size and style. Especially with varying designer sizes, denim fits, or shoe lasts, a product-specific assessment can be more useful than a general size chart.


    Detailed information on the various options for personal assistance is explained separately under Consultation. Information on shopping in-store can be found under Stores, while returns and exchanges are covered in the Returns section.

What is most important regarding designer sizes?

The most important rule is: Do not automatically assume a known size applies to all designers and models. Size, cut, and fit must be considered together. The size specification indicates which product size to choose; the cut describes the shape of the piece, and the fit describes how close-fitting or generous its construction is.


Service & Shopping Knowledge – Sizes thus answers the practical question: Which size should I choose when shopping? General knowledge about fits and the proper fit of clothing is explained separately under Fashion Knowledge – Fit Guides.

Shipping at loui.rocks

Costs, delivery times and international shipping

loui.rocks ships designer fashion, shoes and accessories within Germany and internationally. Within Germany, standard shipping is provided by DHL or UPS and generally takes 1–3 business days. Shipping costs are €5.95; standard shipping is free on orders over €300. Express shipping and free in-store pickup in Essen-Bredeney are also available.

How long does shipping within Germany take?

Standard shipping within Germany usually takes 1–3 business days. We ship with DHL or UPS.
If you require faster delivery, you can choose express shipping. This has a stated delivery time of 1–2 business days and is delivered Monday through Friday.

What are the shipping costs within Germany?

Standard shipping costs €5.95. For orders of €300 or more, standard shipping within Germany is free of charge.
Express shipping costs €15.95 regardless of the order value. The available shipping options and costs are displayed during the checkout process.

Does loui.rocks ship to the EU?

Yes. loui.rocks ships within the European Union via UPS. Shipping within the EU costs €10.95 and is free for orders over €300.
Delivery time within the EU is generally 2–5 working days, depending on the destination country. Since delivery takes place within the EU, no customs duties apply.

Does loui.rocks ship to Switzerland?

Yes. Deliveries to Switzerland are possible. Shipping is carried out via UPS and costs €10.95. The stated delivery time is generally 3–6 working days.
As Switzerland is not part of the EU, additional customs duties, import fees, or taxes may apply. These costs are to be borne by the recipient.

Does loui.rocks ship worldwide?

Yes. loui.rocks offers international shipping via UPS. For the USA and the rest of the world, shipping costs are currently €19.95.
A delivery time of 5–10 working days is indicated for the USA, and approximately 7–14 working days for other international destinations. Outside the EU, customs and import duties or taxes may apply, which are to be borne by the recipient.

Can I track my order?

Yes. Once shipped, you will receive a shipping confirmation via email containing a tracking link. You can use this to track the current shipping status of your order online.
Within Germany, shipping is handled by DHL or UPS; international orders are shipped via UPS.

Can I have my order delivered to a Packstation or a P.O. box?

No. loui.rocks currently does not deliver to Packstation addresses or PO boxes. Therefore, a regular delivery address must be provided for the order.
If a delivery address needs to be changed after an order has been placed, customer service should be contacted as soon as possible. As long as the order has not yet been shipped, a change may be possible; once it has been shipped, it is generally no longer possible.

Can I order online and pick up in store?

Yes. Online orders can be picked up free of charge at the loui.rocks flagship store in Essen-Bredeney. There are no shipping costs for Click & Collect. Orders are usually ready for collection within 1–3 business days.
Further information about the flagship store and LOUES by loui.rocks can be found separately under Stores.

Shipping at loui.rocks at a glance

Within Germany, standard shipping costs €5.95 and is free for orders over €300; the delivery time is 1–3 working days. Express shipping costs €15.95 with a delivery time of 1–2 working days. EU orders are shipped for €10.95 and are also free of shipping costs for orders over €300. Shipping to Switzerland costs €10.95, and to the USA and the rest of the world €19.95. Outside the EU, additional customs duties and import fees may apply.
Service & Shopping Knowledge – Shipping provides answers to all questions regarding shipping costs, delivery times, shipping service providers, tracking, and international delivery. Returns are handled separately under Returns, while local shopping and pickup are covered under Stores.

Returns at loui.rocks

  • How do returns and exchanges work?

    Online orders can be returned to loui.rocks within 14 days of the shipping date. Returns must be registered via the returns portal and then sent back using the shipping label provided there. For orders within Germany, loui.rocks currently covers the return costs; for orders from abroad, the buyer bears the return shipping costs.

  • How can I return an item?

    Returns are registered via the loui.rocks returns portal. The shipping label for the return can be created there. The return must be registered and dispatched within the specified 14-day period.
    Returned items must be unworn, unwashed, and undamaged. Original tags, original packaging, and associated documents should be kept intact. If the original tag is missing, the item cannot be refunded according to the return policy.

  • Is returning items at loui.rocks free of charge?

    Within Germany, returns are free of charge according to the current FAQ and returns page. loui.rocks covers the costs for the return label.
    For orders from abroad, the buyer bears the costs of the return shipment themselves. The return conditions therefore differ for German and international orders.

How long do I have to return items?

loui.rocks specifies a 14-day period from the date of dispatch for regular returns. Within this period, the return must be registered and sent via the returns portal.
This is to be distinguished from the statutory right of withdrawal for consumers. The statutory withdrawal period is 14 days from receipt of the goods. The voluntary return conditions of loui.rocks and the statutory right of withdrawal are therefore not the same.

Can I return my online order in-store?

Yes. Items ordered online can also be returned directly to the loui.rocks store in Essen-Bredeney. You will need the item in question and the purchase receipt; this can be presented digitally or in printed form.
In addition to returning items by parcel, you also have the option of dropping off an online return in person at the store. Further information on the locations can be found separately under Stores.

Can I exchange an item in the store?

Yes. Items purchased online can be exchanged at the loui.rocks store for a different size or color, provided the desired variant is available.
Especially when only the size or color needs to be changed, exchanging in-store can be an alternative to returning the item and placing a new order.

Which items are excluded from return or exchange?

Special conditions or exclusions apply to certain products. Gift vouchers and gift cards are excluded from regular returns. Hygiene items such as underwear or swimwear may only be tried on and returned in compliance with the specified hygiene requirements.
The returns page also states that men's underwear and sale items are excluded from exchange. An exclusion from exchange is not automatically to be equated with an exclusion of statutory consumer rights.

When will I receive my refund?

After receipt of your return, loui.rocks generally requires about seven days for inspection and credit processing. The refund is made automatically via the originally used payment method. As soon as the return has been completed, a confirmation will be sent by e-mail.
Additionally, bank processing times may apply. If a refund has not been received after 14 days, loui.rocks recommends contacting customer service.

What do I need to keep in mind when returning an item?

Items should be returned unworn, unwashed, undamaged, and with the original tags attached. For shoes, accessories, and other products with original packaging, this must also be preserved and returned.
Products may generally be inspected and tried on. However, if a loss in value occurs due to handling that goes beyond what is necessary to establish the nature, characteristics, and functioning of the goods, this may be taken into account within the scope of the statutory right of withdrawal.

Returns at loui.rocks at a glance

For regular online returns, loui.rocks currently specifies 14 days from the date of shipment. Within Germany, returns are free of charge according to the FAQ and returns page; international return costs are borne by the buyer. Alternatively, online orders can be returned to the store in Essen-Bredeney and—subject to availability—exchanged for a different size or color. Upon receipt and inspection, the refund is generally processed within approximately seven days via the original payment method.
Service & Shopping Knowledge – Returns thus answers questions regarding returns, exchanges, return costs, and refunds. Information on shopping in-store follows under Stores, personal assistance under Consultation, and shipping costs as well as delivery times separately under Shipping.

  • What can I find in the loui.rocks flagship store?

    The loui.rocks flagship store at Bredeneyer Straße 114 is the home of the loui.rocks fashion world. Here, the focus is on a curated selection of international designer and premium brands from the loui.rocks range.
    The store has been open since 2020 and marks the origin of today's multi-brand concept. Since 2021, the brick-and-mortar offering has been complemented by the loui.rocks online shop. Customers can view and try on fashion in person and receive personal advice on products, fits, and styling.

  • What is LOUES by loui.rocks?

    LOUES by loui.rocks is the specialized store for designer shoes at Bredeneyer Straße 96. Regular store operations began on August 27, 2026; the grand opening took place on September 5, 2026.
    The range includes curated designer sneakers, boots, high heels, ballerinas, and clogs from international premium and luxury brands. At LOUES, different models can be tried on directly and compared in terms of size, last, width, toe room, and heel fit.

  • What is the difference between loui.rocks and LOUES?

    What is the difference between loui.rocks and LOUES?
    loui.rocks focuses on designer fashion, while LOUES provides a dedicated space for designer footwear. Both stores belong to the same concept and complement each other: fashion is primarily located at house number 114, while the specialized world of footwear is at house number 96.
    This allows customers to view a look across both stores – from clothing and accessories to the matching designer shoe. LOUES is not an independent shoe retailer, but rather the footwear extension of loui.rocks.

Can I get advice in the stores?

Yes. Personal consultation is part of the concept of both loui.rocks stores. In the flagship store, customers can receive support with fashion, fit, and styling, among other things. At LOUES, product-specific advice on shoe size, last, width, material, and construction is also included.
Which consultation services loui.rocks offers in detail and how personal consultation works is explained separately under Service & Shopping Knowledge – Consultation.

Can I order online and pick up in store?

Yes. loui.rocks offers Click & Collect. Online orders can be picked up free of charge at the loui.rocks flagship store in Essen-Bredeney. According to the current FAQ, orders are generally ready for pickup within 1–3 business days.
This allows you to combine online shopping with a store visit. There are no shipping costs for Click & Collect.

Can I return online orders in-store?

Yes. Items purchased online can be returned to the loui.rocks store in Essen-Bredeney. The item and the purchase receipt are required for this. Subject to availability, an exchange for a different size or color may also be possible in-store.
The full terms regarding deadlines, refunds, and returns are explained separately under Service & Shopping Knowledge – Returns.

Where are the loui.rocks stores located?

Both stores are located in Essen-Bredeney:
loui.rocks flagship store
Bredeneyer Straße 114
45133 Essen
Designer fashion & personal styling


LOUES by loui.rocks
Bredeneyer Straße 96
45133 Essen
Designer footwear & shoe fitting service


The two addresses are just a few steps away from each other. The product range is also available via the loui.rocks online shop.

Which store is right for me?

Anyone looking for designer fashion and clothing starts at the loui.rocks flagship store. Those specifically seeking designer sneakers, boots, high heels, ballerinas, or clogs will find a dedicated destination in LOUES. For a complete look, both stores can be combined.


Service & Shopping Knowledge – Stores thus answers the question: Where can I visit loui.rocks in person and what assortment will I find there? Personal style, product, and size advice is explained in more detail in the following consultation section.

Personal styling at loui.rocks

How can I get a consultation?


loui.rocks offers personal style and product consultations for designer fashion and footwear. Consultations can take place in our store in Essen-Bredeney, or via phone or WhatsApp. It is not just about choosing a single product: our team provides support with questions regarding style, outfits, occasions, sizing, fit, and styling combinations.


What kind of style advice does loui.rocks offer?


Our personal style advice is tailored to your individual style, the occasion, and your existing wardrobe. Our style experts can select suitable pieces, put together combinations, and provide outfit recommendations.


The approach at loui.rocks is intentionally personal: instead of dictating a uniform look, our curated designer selection aims to help you find pieces that fit you and your wardrobe perfectly. Personal consultation has therefore been a core part of the loui.rocks concept since our founding.

Book your shopping appointment

Does loui.rocks offer personal shopping?

Yes. Personal shopping is one of the services offered by loui.rocks. This allows the selection to be specifically tailored to personal requirements – for example, to specific garments, a particular occasion, a desired style, or matching additions to your existing wardrobe.
Especially with an assortment from various international designers, personal consultation helps you avoid looking only for individual brands and instead allows you to put together matching pieces across different collections.


Can I get advice on size and fit?


Yes. loui.rocks provides support with questions regarding the size and fit of a specific product. This is particularly relevant because sizes, cuts, and fits can vary between different designer brands and models.
For clothing, factors such as the cut, material, and desired fit can be taken into account. General guidelines for selecting a size are explained separately under Sizes; the consultation helps with the individual assessment of a specific piece.


Is there shoe consultation available at LOUES?


Yes. At LOUES by loui.rocks, finding the individual fit of a shoe is part of the consultation. In addition to the stated EU size, lasts, width, toe room, and heel grip can be taken into account, as the same shoe size can fit differently depending on the brand and model.
In the LOUES store in Essen-Bredeney, you can try on different models directly and compare them with each other. The consultation thus combines design and styling with the question of which shoe actually fits your foot.

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Can I get advice on an outfit or an occasion?

Yes. The style experts at loui.rocks provide personal outfit recommendations tailored to your style and the occasion. Whether starting with individual pieces you already own or want to incorporate, or looking for a complete look, we are here to help.
General styling questions are answered in the Style & Styling section. Personal consultations go a step further by applying these principles to create a selection curated specifically for an individual customer.

Can I get in-person advice at the store?

Yes. Personal consultation is available both at the loui.rocks flagship store and at LOUES in Essen-Bredeney. The flagship store focuses on designer fashion and styling, while LOUES expands the consultation services to include the specialized area of designer footwear.
For an in-depth personal style consultation, loui.rocks also offers the option of scheduling an appointment. Information on both locations is summarized separately under Stores.

Can I get a consultation by phone or via WhatsApp?

Yes. Consultations are also possible without visiting the store. The loui.rocks team can be reached by phone at +49 201 843 237 22 and via WhatsApp at +49 176 42768495.
For both methods of contact, loui.rocks is currently available from Monday to Friday, 9:00 a.m. to 3:00 p.m. This allows questions regarding products, sizes, fits, or selections to be clarified directly with the team before placing an online order.

What distinguishes personal styling advice from general fashion knowledge?

Fashion knowledge and style & styling provide general guidance, while personal consultation addresses the specific individual and the specific product. A guide might explain, for example, how a barrel cut is constructed or how a blazer can be combined. Consultation, on the other hand, can assess which specific model, size, or combination makes sense for the respective request.
This is precisely the consulting approach of loui.rocks: to combine curated designer fashion with personal support, instead of leaving customers alone with their product selection.